Relayo
Enquiries, appointment requests and follow-ups for service businesses.
Relayo is designed for busy service businesses where enquiries arrive while the team is on-site or with clients. It captures structured enquiry details, organises appointment requests, drafts helpful responses for review and keeps follow-up tasks visible so genuine opportunities are not missed.
Local and professional service businesses, clinics, property services and specialist contractors managing daily customer enquiries and booking requests.
What Relayo is built to do
Problem Addressed
Service businesses frequently lose track of web messages and phone callbacks when staff are busy delivering work away from a desk.
Design Approach
We focused Relayo on a calm triage queue that summarises what a customer needs, when they are available and what follow-up action is required next.